Return Policy

This Return Policy ("Policy") applies to all clothing sewing, alteration, resizing, and repair services provided by Quexylanquixl ("we," "us," or "our"). Because our services involve custom work performed on your own garments according to your specifications, we do not offer "returns" in the traditional sense that applies to retail products. Instead, this Policy explains how we handle satisfaction, revisions, refunds, unclaimed items, and related matters. By engaging our services, you agree to the terms set forth in this Policy. This Policy should be read together with our Terms of Use, which govern your use of our website and our overall relationship with you.

Nature of Our Services

Quexylanquixl provides custom sewing, alteration, resizing, and repair services. Each job is performed on garments that you bring to us and is tailored to your specific requests—for example, hem length, waist or sleeve adjustments, taking in or letting out a garment, replacing a zipper, or repairing a seam or tear. The work is done based on your instructions, the condition of your garment, and the feasibility of the requested changes. Once we have cut, stitched, or otherwise modified your item, that work cannot be "returned" or undone in the way a store-bought product might be returned for a refund. Fabric that has been cut cannot be restored to its prior length; seams that have been taken in or let out alter the garment permanently. We therefore ask that you confirm the desired outcome (e.g., exact hem length, fit preferences, type of closure) before we begin any work. We are happy to discuss options, take measurements, and provide a quote before any cutting or stitching is done. It is your responsibility to communicate your preferences clearly and to review any written or verbal agreement before we proceed.

Satisfaction and Revisions

Our goal is your satisfaction with the finished work. We stand behind the quality of our workmanship. If you are not satisfied with the result after we have completed the work, please contact us as soon as reasonably possible after you pick up your garment (or after you receive it, if delivery was arranged). Describe the issue in detail (e.g., hem too short or too long, fit still not right, stitching coming loose, zipper not functioning properly). We will assess the situation and determine whether the concern is due to our workmanship, a misunderstanding of the requested outcome, or factors outside our control (such as pre-existing garment condition or fabric limitations).

• If the issue is due to our error or workmanship and the work can be corrected (e.g., re-hemming to a different length, redoing a seam), we will correct the work at no additional charge, subject to the feasibility of the correction and the condition of the garment. You may need to return the garment to our location for the correction to be made. We will complete the correction within a reasonable time.
• If the issue cannot be fully corrected because the work has already been done in a way that cannot be reversed (e.g., fabric has been cut and cannot be lengthened again, or the garment cannot be altered further without compromising its structure), we will work with you in good faith to find a fair solution. Depending on the circumstances, this may include a partial refund or credit toward future services. Each situation is evaluated on a case-by-case basis. We do not guarantee any particular outcome, but we are committed to treating our customers fairly.
• If the issue is due to a misunderstanding of what you requested (e.g., we performed the work exactly as you specified, but the result is not what you had in mind), we may still offer to make reasonable adjustments where possible, possibly for an additional fee to be agreed upon. We are not obligated to provide free revisions when the work was performed as requested.

We ask that you raise any concerns within a reasonable time after pickup—typically within fourteen (14) days—so that we can address them while the details of the job are still fresh. Delays in reporting may affect our ability to offer corrections or remedies.

Limitations and Exclusions

We are not responsible for dissatisfaction, damage, or loss that results from factors outside our control or from circumstances that we could not reasonably have prevented. These include, but are not limited to:

• Pre-existing damage, weakness, or wear in the garment that we did not cause and that may have been exacerbated by handling or alteration (e.g., fragile fabric, existing tears, weakened seams).
• Fabric or material that does not hold stitches well, that frays excessively, or that was previously altered or repaired elsewhere in a way that limits what we can do.
• Changes that you specifically requested and that we carried out as specified (e.g., you asked for a certain hem length and we did exactly that).
• Your failure to provide accurate measurements, to try on the garment during fitting (if a fitting was offered), or to communicate your preferences clearly before we began the work.
• Loss or damage to garments due to circumstances beyond our control, such as fire, flood, theft, or other force majeure events, except where we have failed to take reasonable care of your garment while it was in our possession. When you leave a garment with us, we take reasonable care to store it securely; however, our liability for loss or damage is limited as set out in our Terms of Use.

Our total liability for any claim arising out of or related to our services (including but not limited to dissatisfaction, loss, or damage to garments) is limited as set forth in our Terms of Use. Nothing in this Return Policy expands our liability beyond what is stated there.

Unclaimed Items

When your garment is ready for pickup, we will notify you by the method we have on file (e.g., phone or email). You are responsible for picking up your completed items within a reasonable time. If you do not pick up your completed garment within the time frame we specify (or, if no specific time frame was given, within thirty (30) days of notification), we may charge a reasonable storage fee to cover the cost of holding the item. If the item remains unclaimed for an extended period (for example, sixty (60) days or more after the second notification, or as otherwise communicated to you), we may treat the item as abandoned in accordance with applicable local law. Before doing so, we will make reasonable efforts to contact you using the contact information you provided. If we are unable to reach you or you do not respond, we may dispose of or otherwise handle the unclaimed item as permitted by law. We are not liable for any loss or damage to unclaimed items after the specified period. If you need more time to pick up your garment, please contact us in advance to make arrangements.

Payment and Refunds

Unless otherwise agreed in writing, payment for our services is typically due when you pick up your completed garment. We may accept cash, check, or other payment methods as we indicate at the time of service. If you have already paid (e.g., a deposit or full payment in advance) and we agree that a refund or partial refund is appropriate—for example, because we were unable to complete the work as agreed, because we made an error that cannot be corrected, or because we and you have agreed to a partial refund as a resolution to a satisfaction issue—we will process the refund using the same method of payment where possible (e.g., refund to the same card or by check). Refunds will be processed within a reasonable time frame, typically within fourteen (14) business days of our agreement to refund. We do not refund amounts for work that was completed as requested and that you have accepted, except where we have agreed otherwise in writing or as required by law.

Cancellation and No-Shows

If you need to cancel or reschedule an appointment (e.g., for a fitting or consultation), we ask that you give us as much notice as possible. If you have left a garment with us and later decide that you no longer want the work done before we have started, please contact us immediately. Once we have begun cutting or stitching, we may not be able to cancel the job without charge, as materials and labor may already have been committed. If you fail to pick up your completed garment and do not respond to our notifications, we may treat the item as unclaimed in accordance with the "Unclaimed Items" section above.

Disputes

If you have a dispute regarding our services, a refund, or any other matter covered by this Policy, we encourage you to contact us first so that we can try to resolve the issue. You may reach us at 3603 W Colfax Ave #1512, Denver, CO 80204, United States; by telephone at +1 720 728 5986; or by email at touch@quexylanquixl.world. Any legal dispute arising out of or related to this Policy or our services shall be governed by the laws of the State of Colorado and subject to the dispute resolution and jurisdiction provisions set forth in our Terms of Use.

Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. The updated version will be posted on this page with a revised effective or "Last updated" date. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Policy. For work that has already been agreed upon before a change is posted, the version of the Policy in effect at the time of our agreement may apply to that specific job, unless we notify you otherwise.

Contact Us

For any questions about this Return Policy, to report a concern about completed work, or to arrange a correction or refund, please contact Quexylanquixl at 3603 W Colfax Ave #1512, Denver, CO 80204, United States; by telephone at +1 720 728 5986; or by email at touch@quexylanquixl.world. We are committed to resolving issues fairly and in a timely manner and will respond to your inquiry as soon as reasonably practicable.